Communications
Chats
One-on-one chats
Public and private chats
Channels
HD Video calls (1-to-1)
Screen sharing
Audio/video recording
Background blur
Meeting brief
One-click video call from task, calendar or chat
Encryption
Unlimited Call duration
Videoconferencing (up to 48 people)
Online storage
Company Drive
Calendar
Event planner
Event invitation by email (iCalendar)
Webmail
Number of email inboxes per user
Create a CRM Deal from an email
Create Task from email
Discuss email in feed
Company social network
Feed
Workgroups
Workgroups/projects with external users (extranet)
Announcements
Polls
Appreciation badges
Video announcement
Post view indicator
Email to post
Company knowledge base
Smart search
Tasks and projects
Tasks
Task roles: responsible, assisting, set by me, following
Observers and participants
Task templates and recurring tasks
Templates with subtasks
Task status summary
Custom fields
Delegating
Task control
Task time tracking (manual)
Rate task
Chats and video calls with Task participants
Task to email
Subtasks
Check lists
Reminders
Recycle bin
Restore from recycle bin
Keep deleted files in the recycle bin
Template sharing
Skip weekends and holidays when planning
Task modes
List
Project Kanban
Planner
Deadlines
Task dependencies
Calendar
Project management
Project owner
Project start/end dates
Project templates (copy projects/workgroups)
Autofocus mode
Sort Tasks and Projects based on activity
Manage overdue Tasks and Projects in one click
New comments in Tasks and Projects
Scrum
Scrum teams
Efficiency KPI
Supervisor view
Task automation (rules and triggers)
Integration with Drive (attach files from Drive)
Integration with workflows
Access permissions
Report builder
Tasks
CRM
Unlimited leads
Unlimited deals
Unlimited contacts
Quotes (unlimited)
Invoices (unlimited)
Convert lead to contact, company, deal
Convert deal to quote
Convert deal to invoice
Convert quote to deal and invoice
Product catalogue
Catalogue items
Pipelines
Tunnels
Custom fields
Required fields by stage
Fields visible to selected users
Contact Centre
Telephony
Email
CRM forms
Facebook, Instagram, etc.
Planning activities
Participants in Tasks
Planning meetings
Zoom Integration
Automatic dialler
Put a CRM deal on pause
Comments and other activities
Document generator
Template file size
Document generator access rights
Client profile
Custom stages/statuses
Timeline
Recycle bin
Restore from recycle bin
Keep deleted files in recycle bin
Recurring deals
Recurring invoices
Automatic duplicates detection
CRM duplicate control master (duplicate search)
Resource booking for appointment scheduling in CRM
Zoom integration
Google maps in CRM
Google maps in custom fields
Observers inside deals
Chat inside CRM
CRM access log
CRM analytics
Sales and marketing automation
Rules/triggers in deals
Business process automation in CRM
Smart Process Automations (SPA)
Webhooks for rules/triggers
Edit rules/triggers in workflow designer
CRM.Payment and Delivery
Inventory management
Warehouses
CRM Integration
Searchable in CRM with filters:
Leads
Deals
Contacts
Companies
Invoices
Quotes
CRM access rights
Data import/export and integrations
Import via CSV
Migrate from other CRM
Import contacts from vCard, Gmail, Outlook, Yahoo! Mail
Card scanner
Export contacts to CSV, Excel, Outlook
Contact centre
Email copy storage
Emails from CRM (per month)
Inboxes per user
Initial email synchronization and storage limit
Built-in telephony
CRM forms
Remove "Powered by Bitrix24" in CRM forms and live chat
Call back widget
Live chat
Website widget
Channels
Facebook
Instagram
WhatsApp
Telegram
Viber
Apple Business Chat
Instant WhatsApp
Queueing and request processing rules
Client conversation rating
Call statistics
Analytics reports for channels (chat statistics)
SIP connector for third-party telephony integrations
CRM integration
Bitrix24.Market (600+ apps)
ChatBot settings:
Workhour settings
Request contact information
Personal data processing warning
Route chat to all distribution mode
Supervisor conversation rating
Canned replies
Conversation transfer between employees
Conversation transfer between channels
Automated replies
Export data to Excel
Channel access rights
Telephony settings
PBX integration via Rest API
PBX integration via SIP connector
Unlimited incoming/outbound lines
Call routing
Call transfer
VoIP phone sets
Internal extensions
Workhour settings
Voicemail and greetings
Call to all distribution mode
Missed call forwarding
Call intercept
Match number to source (CRM)
Export call details to Excel
VoIP phone intercept
Automatic dialler
Client conversation rating
IVR (voice menu)
Call recording
Queue groups
Queue group size
Automatic call transcription
Telephony access rights
Call recording playback speed
Sites and landing pages
Simple visual website builder
Responsive website design for different devices
Site templates (created by Bitrix24)
Site templates (from Bitrix24.Market)
Superblock
CRM form designer
Image editor
Dynamic blocks
Sites
Websites for sales teams
Websites for marketing teams
HR / recruitment websites
Web pages
Copy web pages
Website storage
Free website hosting
Website address in bitrix.site domain
Use own domain
Website widget
CRM forms
Call back widget
Website live chat
Social networks and messengers
Add to CRM
Automatically track customer journey inside CRM
Google Analytics
Google Maps
Cookie consent
Insert HTML or JS
Site import
Site export
Site builder access rights
Remove "Powered by Bitrix24" branding
E-commerce
CRM Store
Products
Orders
Checkout scripts
Self-service payments
Callback
Process orders in CRM deals
Client and order info in CRM
Client call recordings
Client communication history
Automatically process orders with CRM rules
Payment processing
Access Rights
Coupons
Cumulative discounts
Automation rules
Fixed shipping cost
Shipping costs calculator
Inventory management (documents)
Warehouses
Online store import (without catalogue)
Online store export (without catalogue)
Revenue
Transaction processing
CRM marketing
Customer segmentation in CRM
Import your own segments
Segment-based sales generator
Segment-based email marketing
Bulk email
Bulk SMS
Robo-calling
Telegram
Facebook messenger
Instagram Direct Messenger
WhatsApp
Viber
Bulk messaging (Contact center)
Voice broadcasting
Sales generator
Audiences
Google Ads
Facebook
Lookalike audiences search
Lookalike audiences (Instagram)
Lookalike audiences (Facebook)
Retargeting in ad networks
Facebook advertising
Advertising automation rules in CRM
Email editor
Email unsubscribe service
Email templates
Access permissions
Sales intelligence
Automatic customer journey tracking
Sales Intelligence widget for your websites
Customer journey (from initial contact to deal in CRM)
Analytical reports
Ad payback analysis
Traffic analysis
Keyword analysis in Sales Intelligence (Google Ads)
Automated ad management
Instagram
Facebook
Call tracking
Offline ad tracking
Drive
Online storage
Personal/Group Drive
Company Drive
Workgroup Drive and Project Drive
Windows Drive
Mac OS Drive
File synchronization
Share files and folders across employees and departments
File access rights
Public file sharing
Unused files version storage
Version storage for files used in tasks, activity stream or calendars
Keep deleted files in the recycle bin
Company Drive for automatically created folders
Recycle bin
One Drive, Google Drive, Dropbox, Box integration
Office documents preview
Video file conversion
Online Documents
Google Docs integration
Integration with Office365
Integration with Microsoft Office on a local computer
Available online storage space + fast cleanup
Restrict document co-editing
Bitrix24 Documents
View
Collaborative editing
Spreadsheet
Presentations
Auto-save
Online document co-editing
Real-time editing
Share with colleagues
Auto-save
Version history
Public document access
Shareable link (read-only or make changes)
Co-editing with external users
Password-protected or time-limited access
GoogleDocs integration
Office365 integration
Microsoft Office integration
Edit and collaborate on documents inside tasks, chats, calls and the Feed
Workflow and business process automation
Business processes
Invoice payments
Vacation leave
Business trips
Outgoing documents
Expense approval
Custom business processes
Business process designer
Activity stream workflows
Smart Process approval from mobile app
Smart processes
Hiring automation
Create custom Smart Processes
Smart Process stages
Business Processes Tunnels
Custom Smart Process fields
Smart Process details
Event timeline
Document generator
Connection with other Smart Processes and CRM
Automation rules and triggers
Manage access rights
Rules and triggers
CRM sales automation
Automation of tasks and projects
Robotic Process Automation
Records management
HR
Social network
Feed
Comments
Share with colleagues
Likes and reactions
Groups
Polls
Appreciation badges
Employee profile page
Contact details
Customizable profile fields
Supervisors and subordinates
Appreciation badges
Measure stress level in mobile app
Employee tasks list
Employee calendar
Employee Drive
Employee work time
Employee reports
Status: online or last seen
Company structure
Employee directory
Quick employee search
Export employee list to Excel
Employee list synchronization with Outlook, CardDAV
Worktime tracking 2.0 (online time clock and work schedules)
Employee schedules
Employee worktime tracking
Work reports
Absence management
Meetings and briefings
Company knowledge base
Project knowledge base
Knowledge base import
Knowledge base access permissions
Enhanced administration
BI Analytics
Support
Online training
Tooltips
FAQ
Video tutorials
Webinars
Chat with tech support
General consultation
Technical consultation
Restore from backup
Connect your own domain
Connect with partners:
Implementation request
Support request
Training request
Administration
Account administrators
Social network administration
Extended access rights to CRM, Drive, etc.
Extended access rights in Tasks and Projects
Available storage space monitoring and cleanup
Personal and custom brand settings for Bitrix24
Custom company name
Use own logo
Apply menu to all
Apply background to all
Custom account URL
Administrator mode
Access to all Groups and Projects
View entire live feed
Editing posts and comments
Security
Full user session encryption in Bitrix24
Invite selected users individually via email or text message
Invite users via link
User data encryption
Active Directory (upon request)
Invite a Bitrix24 partner
Customize permissions to invite new users
Give selected users permissions to pay Bitrix24 subscription
Two factor authorization (OTP)
Restrict access by IP address
Dismissing users in Bitrix24
Protect data from deletion, restore from recycle bin
Automatically disconnect dismissed employees from all of the tools
Backup restore
Authorization history
Transfer account to on-premise edition
Restrict public file sharing
Rename account
Restore OTP access